Privacy Policy

Last updated: August 2026

France Made Simple takes the privacy and security of your personal information seriously. This Privacy Policy explains what information we collect, why we collect it, how it is used and the rights you have in relation to your personal data.

Who we are

France Made Simple provides practical administrative support for English-speaking individuals living in, moving to, or managing a home in France.

France Made Simple is currently operated by:

Ellen Woods
Entrepreneur individuel – Autoentrepreneur
SIRET: 841 350 580 00020
France

For the purposes of the General Data Protection Regulation (GDPR/RGPD), Ellen Woods is the data controller responsible for the personal information processed by France Made Simple.

Contact: contact@francemadesimple.com

What information we collect

The information we collect depends on the nature of your enquiry and the service you ask us to provide.

This may include:

Your name and contact details
Your location
Information submitted through our website contact form
Correspondence between you and France Made Simple
Information necessary to understand and manage your administrative enquiry
Documents and supporting information required to carry out work you have authorised us to undertake
Payment and transaction information
Technical information relating to your use of our website, including cookies and website usage data where applicable

We aim to collect only the information reasonably necessary to respond to your enquiry and provide the services you have requested.

How we use your information

We may use your personal information to:

Respond to your enquiry
Assess how we can assist you
Provide administrative support and services you have requested
Communicate with organisations or third parties on your behalf where you have authorised us to do so
Keep you updated about work we are undertaking for you
Process payments and maintain appropriate business records
Meet our legal, accounting and regulatory obligations
Operate and improve our website and services

We do not sell or rent your personal information.

Our legal basis for processing your information

We only process personal information where we have a lawful basis to do so.

Depending on the circumstances, this may include:

Taking steps at your request before entering into a contract
Performing a contract with you
Complying with our legal obligations
Our legitimate interests in operating and administering France Made Simple
Your consent, where consent is required

Where we rely on your consent, you may withdraw it at any time.

Documents and sensitive information

Some of the administrative services we provide may require us to handle personal documents or information, such as identification documents, vehicle documentation, healthcare paperwork or financial and administrative records.

Where documents are required, we will tell you what we need and how to provide them securely.

Please do not send passports, identity documents, financial information, medical information or other sensitive documents through our general website contact form.

Where possible, sensitive documents will be collected using a secure document transfer or upload service rather than through the general contact form.

We only request information that is necessary for the work you have asked us to undertake.

Sharing information with third parties

In some cases, providing a service may require us to communicate with third parties on your behalf. These may include French public authorities, healthcare organisations, insurers, utility providers or other organisations relevant to your enquiry.

We will only share information where it is necessary to carry out work you have authorised us to undertake or where we are legally required to do so.

We may also use trusted service providers to operate our business, including website hosting, email, secure document storage or transfer, payment processing and accounting services.

Where such providers process personal information on our behalf, we take reasonable steps to ensure appropriate data-protection safeguards are in place.

How long we keep your information

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected and to comply with any applicable legal, accounting or regulatory requirements.

Documents provided solely for the completion of an administrative task will not be retained indefinitely. Where we no longer have a legitimate or legal reason to retain personal information, it will be securely deleted or anonymised where appropriate.

Certain business and transaction records may need to be retained for longer periods to meet our legal and accounting obligations.

Keeping your information secure

We take reasonable technical and organisational measures to protect the personal information entrusted to us against loss, misuse, unauthorised access, disclosure or alteration.

Access to client information is limited to those who require it in order to provide the requested service.

Where sensitive documents need to be transferred, we use appropriate secure methods rather than asking clients to submit them through the general website enquiry form.

International data transfers

Some of the technology and service providers we use may process or store information outside France or the European Economic Area.

Where personal information is transferred outside the European Economic Area, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data-protection law.

Further information about relevant safeguards can be provided on request.

Cookies and website analytics

Our website may use cookies and similar technologies that are necessary for the website to operate and, where enabled, to understand how visitors use the site

Where consent is required for non-essential cookies, these cookies will only be used after you have made your choice through our cookie consent system.

You can review or change your cookie preferences through the cookie settings available on the website.

Your rights

Under applicable data-protection law, you may have the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Request that we restrict the way your information is processed
Object to certain processing of your personal information
Request the transfer of your information where applicable
Withdraw your consent where processing is based on consent

To exercise your rights or ask a question about how your personal information is handled, please contact:

contact@frenchlifemadesimple.com

You also have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), the French data-protection authority.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, the technology we use or applicable legal requirements.

The most recent version will always be available on this page, with the date of the latest update shown at the top.

Contact

If you have any questions about this Privacy Policy or how France Made Simple handles your personal information, please contact:

France Made Simple

Ellen Woods EI
SIRET: 841 350 580 00020
Email: contact@francemadesimple.com